ThePitchPalace has been an industry leader maintaining a 99.5% customer satisfaction rate. We are a passionate team of 100+ strong craftspeople with innovative production processes and equipment that allows us to deliver the highest print quality possible.
Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience. Notify us within 30 days of receiving your order and we’ll take care of you.
Our Do-It-Right Guarantee makes it quick and easy:
- If your order contains items that are printed or embroidered materially different than your final design or on incorrect products, we will reship those incorrect pieces for you or issue a full or partial refund according to your request.
- If for any reason we try and are unable to reprint or embroider those pieces correctly, we will refund you those pieces. Your refund will be issued within 1-2 days after we receive your item(s).
- We do free shipping, so if you return/exchange it you will be responsible for your postage.
RETURNS & EXCHANGES
What is the return and exchange policy?
ThePitchPalace allows for returns and exchanges if you’ve changed your mind about a product.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of the order, subject to the following terms and conditions:
– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked, and not defaced in any manner.
– Items purchased as part of a set or a multi-item pack must be returned as a whole set.
– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
– For online orders, shipping costs associated with the return of the product will not be covered by ThePitchPalace.
– Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.
Met all the requirements? You can contact our Customer Service Team by email: [email protected] with the subject ‘Returns / Exchanges’ and provide your order number and the name of the item(s) you wish to return.
What is the return process? / how do I return an online purchase?
You can get in touch with our Customer Service by emailing: [email protected] and include the following details in your inquiry:
– Order Number,
– Name of the Item, and
– Reason for return
What if my item was missing, incorrect, damaged, or faulty?
We’re sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team contact our Customer Service Team by email: [email protected] with the subject ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’.
Please also include the following details in your form:
– Image of the Item/Parcel(s) received
– Name of Item
– Order Number
Please do not dispose of or throw away any of the items you’re writing in about! We may arrange to collect the product.
CANCELLATIONS
If you would like to cancel your order, please send us an email with your order number and the reason for the cancellation, and we will retrieve it back if the order has not been put into delivery.
But please note that once your order has been submitted we will immediately begin progress on the personalized items. If you would like to cancel your purchase which has been put into sent, your order is subject to a $20 restocking fee per item.
All refunds will be credited for the original amount paid, subtracting shipping fees, and discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
DISCLAIMERS:
- All sales are final after 30 days from receipt.
- ThePitchPalace reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.
If you have any inquiries regarding cancellations or any of our other policies please send an email to [email protected]. You will get a reply within 24 hours from Monday to Friday.
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